Le Tote Reviews

2.4

/5.0

43 customer reviews

30 %

reviewers recommend

Le Tote

Le Tote, known for its clothing, accessories, and rentals, is rated 2.4 out of 5. The rating reflects how fashion-forward women and busy professionals view their experience with Le Tote. Reviews of Le Tote are verified before publication.

How would you rate Le Tote?

43 Reviews on Le Tote

by Rosemary R.

Jun 09, 2022

Incorrect charges a big inconvience

I got one tote with several items. The selection was okay but not great. I liked two of the items a lot. After using the items I returned them all and cancelled my membership. A couple weeks later I got a charge on my card for $246 for three items it claimed I had purchased but I had actually returned. Customer service said they will refund me in "several days" that was on 6/2/22. Now it is 6/8/22 and I do not have a refund yet. So be careful if you order from here that you have enough money in your account to cover any of the items they may randomly charge you for.

by Dora

Feb 05, 2022

Terrible customer service and sub-par…

Terrible customer service and sub-par used clothing. I tried a tote for free and was so disappointed in the quality. One piece they sent was so used it has lost it’s shape. The timeframe to use the tote was supposed to be 14 days but, it was only 11 because they counted shipping as part of my time. We had a major storm and I couldn’t get to the mail for the return so, I emailed and asked for an extension. I was charged $150 the next day and then, 4 days later, they attempted another charge. When I called customer service they said they would take care of everything and issue me a credit once they got the tote back. Save yourself the frustration and try another service.

by Miriam187

Mar 15, 2021

Horrible customer service

Horrible customer service. Terrible inventory to select pieces. I put my account on hold and was charged anyway and had to dispute the charge.
They refused to credit it back or work with me at all!
Do Not Subscribe!!

by Troy Bradley

Feb 24, 2020

My honest opinion of Le Tote

My honest opinion of Le Tote. Overall I do not have time to shop and shopping on line is not the best thing when you wish to try on your clothing. I came across Le Tote at my near by Lord & Taylor when in need of an outfit for an event. I inquired about it called in and signed up, because no one was at the store to attend to me. First red flag, there was a 2 month promotion for 50% off the initial monthly payments when you subscribe that I was not told about. Immediately next day a rep from Lord & Taylor got on the phone and spoke to someone and just so you know your reps are in 3rd world countries so be aware they are not paying them enough already. I received surveys to complete on their performances it is how I know where these call centers are at! The clothing I received I understand were suppose to be used, but 75% of the items are worn out, stretched out, deformed, damaged, color ran , thread sticking out , or with holes. It is apparent they do not dry clean and its obvious there is no quality control prior to shipment. Pretty sad they have attached themselves to Lord & Taylor. DO NOT SUBSCRIBE! Do yourself a favor and buy your clothes at Lord & Taylor brand new. They have plenty of sales and although I did not have the time to shop, after this ordeal I will take the initiative to shop and not endure these disgusting used clothes shipped to me. Never Again !!!

by Cassandra

Dec 28, 2019

I’m hooked on Le Tote…

7/15/2020 EDIT: I have become increasingly disappointed with customer service. During the pandemic I kept up my subscription as a little nicety for myself, but the last straw was when they randomly replaced one of my items with a work dress and didn’t let me approve it before it was sent out. What’s the point if I don’t get to choose my items?
—
I’m hooked on Le Tote to the point where I’ve been asked if I am paid to market them! I’m not; I just really like it!
First, everything I get fits me. Everything. This does take careful reading of their stats and item reviews, but it’s so worth it.
Second, even though I only get one tote per month, this is the perfect amount of time for me to decide whether or not I should buy something.
I agree that sometimes the selection is low. There are two points about that that I want to make, though. One, when my in-season favorites aren’t available, it forces me to branch out and give other items a second look. I get to try new clothes that I’d otherwise ignore. I actually ended up buying a dress I would have never normally even tried on at a store. Two, if you are patient and don’t confirm your tote right away, more items become available. I spend a couple days browsing before I confirm. This does mean no clothes for those days, but this is actually the fun shopping part!

All in all, Le Tote has been the best clothing rental service I’ve found. (I’ve actually used Haverdash and Gwynnie Bee, but I’ve shopped around and found no others I’d want to pay for.) I’d give it the extra star if they had an option to swap one item every now and then. I’ve been stuck with duds for a month a couple times, but this is a minor issue based on all the other positives!

by Christopher Carlson

Nov 24, 2019

Lacking inventory

I have been renting from Le Tote for two years. I love the concept. I also credit them for a few perks they offer; you choose your items, can get extra items in a shipment (for a fee), and customer service will fairly compensate if there is ever an issue with the box. I alsoappreciate the newly added reviews and photos that other renters can post. Yet, I paused my account and I will try other companies. The inventory is just lacking, you may see a large selection, but it’s very limited when it’s time to customize your order. I counted 102 items in my favorites, yet I only have 7 to select from. These 7 were tanks and shorts in November. It should also be mentioned that they sell used clothes at a hirer price then you may find brand new in stores like The Rack and etc- do your homework before you purchase. You can still get some amazing deals when clothes go on sale.

by Jonathan Flores

Oct 15, 2019

Amazing

Amazing - great clothing and customer service. I am totally hooked and basically do all my shopping through Le Tote now :)

by Sally729

Apr 18, 2019

Totally ripped off by LeTote

This is the second time I tried LeTote. My issue the first time was small selection of clothes were shipped in too small a box they’d be wrinkled and some dirty. They seemed to want to overcome that with customer service. This time, it’s all downhill! The horribly wrinkled items all had to be dry cleaned before wearing any and they were demanding return or payment before I even had chance to wear them. So I paid in full but complained of wrinkles. They comped me two items which I also purchased in full but they hung up my styling saying I didn’t return or pay for my first tote and would’ let me get another tote. So, I told customer service and tried to cancel my membership but was Charged again! I even sent photos of my bank payments the rep and I swapped photos of the same tote, him saying it still needed payment and mine from my account showing it was paid?! Seriously?! I ended up paying f three membership fees for only one tote and continued demands for more payment.
What a complete SCAM!! They ripped me off, Don’t trust this company with your money.

by Marian G.

Apr 13, 2019

Easy fashion for Execs

Been using Le Tote for six plus months. I enjoy the variety of clothing and most everything has fit me with a few exceptions. I am an executive and it is great to have nice workplace wear that is replaced every month. It is easy to mail back and the selection process is also very smooth. Would love to see more high end choices available.

by Daisy B.

Jan 28, 2019

Le Joke

Le tote took more days than they projected for my delivery. Now, they have raised their prices and only allow 1 shipment per month. So it’s a terrible deal for the price.

Le Tote Q&A

Impossible to cancel! I actually got a few outfits that I liked in the beginning but then I started a job that had a uniform so I wanted to cancel my subscription. I tried to cancel by email but was told it could only be cancelled over the phone. Despite several phone calls, I have been unable to reach anyone. I have only managed to put the account on hold for three months. When the last "hold" was up, and they sent my "tote for review", I started making calls again. After two days of making calls and getting no one, they sent the tote as is and charged me $50. I sent it back and put the account on hold again. That hold is apparently up again. I just received this text and gave this response today. Hi Dana, your tote is ready to be customized! View it here: http://www.letote.com/totes/to... I want to cancel this account. I started a job that required a uniform and dont need it at this time. If I could have cancelled on-line the same way that I signed up, I might have cancelled and then tried again at a point when it would have worked for me. I tried to reach the company by email and was told that I can only cancel my subscription by phone. Ive sat on hold trying to cancel my account several times. I have a job that doesnt allow lengthy periods of phone use. The last couple of totes I recieved, I have paid for without being able to use. I cant be on the phone at my job for an extended period of time. However, I can be on the internet. Therefore, I will contact every high profile blogger and social media guru I can find to tell them about how this company manipulates people into signing up for a monthly fee that is easy to sign up for but incredibly difficult to get out of. I will sign every review with this: DO NOT SIGN UP WITH LETOTE UNLESS YOU WANT TO DEDICATE $50 A MONTH TO THEM FOR THE REST OF YOUR LIFE! I'm so fed up with this company. While the concept is great, it's not great enough for it to be an authentic system to draw customers without "bait and switch" manipulation. Oh and true to my promise: DO N

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